Privacy Policy

This Privacy Policy sets forth the Company’s basic guidelines on personal information, covering all personal information obtained and used by the Company.

1. Compliance with Laws and Regulations, etc.

When handling personal information, the Company shall comply with the Act on the Protection of Personal Information and other relevant laws and regulations, guidelines and this Privacy Policy.

2. The Company’s Website

This Website, which is operated by the Company, allows customers to utilize almost all services without disclosing any of their personal information.

However, the Company may request personal information from customers depending on the service. The Company exercises the utmost caution in protecting and managing this personal information.

Furthermore, the Company may outsource certain operations of this Website to other companies. In this case too, customers’ personal information shall be protected and managed in line with this Privacy Policy.

3. Definition of Personal Information

“Personal information” refers to information that can be used to identify a customer.
Examples: Customers’ names, home addresses, telephone numbers, e-mail addresses, etc.

4. Collection of Personal Information

The Company may collect personal information within the necessary scope. The personal information collected shall not exceed the scope necessary to achieve the Purposes of Use stated later.

The Company shall collect personal information using appropriate and fair methods. Barring cases where exceptional treatment is permitted by laws and regulations, the Company shall announce the Purposes of Use in advance, or notify or announce the Purposes of Use promptly after obtaining personal information from the relevant customer.

Barring cases where exceptional treatment is permitted by laws and regulations, when collecting personal information directly from customers in writing, the Company shall clearly inform the customer of the Purposes of Use in advance, and on every such occasion.

5. Purposes of Use for Personal Information

The personal information obtained by the Company from customers shall be used within the necessary scope for the following purposes:

  • To contact customers to reply to or confirm inquiries regarding the Company’s products and services (hereinafter, “the Products, etc.”)
  • To supply and maintain the Products, etc. purchased by customers and handled by the Company and its Group companies as well as its business partners.
  • To provide notice and send information about campaigns, seminars, exhibitions and other events concerning the Products, etc.
  • To provide and send various materials such as catalogs and digital data, as well as samples and other items concerning the Products, etc.
  • To conduct and analyze surveys such as questionnaires for the purpose of improving development and quality concerning the Products, etc.
  • To provide recruitment information for job seekers, select job candidates, and to confirm the details of resumes.
  • To confirm installation service coverage areas, installation experience, necessary qualifications and other matters with candidate installers.
  • To manage for safety and health of, and ensure emergency response for subcontractors’ working staff in case of industrial accidents.
  • To contact customers as necessary for other reasons that may arise.

6. Disclosure of Personal Information to Third Parties

The Company shall not provide personal information to third parties other than outsourcing partners without the prior consent of customers. However, this restriction shall not apply in cases where disclosure is required under laws and regulations.

7. Personal Information Management

The Company implements stringent information security measures to prevent the leakage, loss or impairment of customers’ personal information and to otherwise manage the security of this personal information. Measures include encryption of communications data by applying SSL technology to e-mail forms, control and monitoring of access to personal information, and formulating personal information management regulations and enforcing strict adherence to these regulations among the Company’s employees.

8. Confirmation, Change and Cancellation of Use of Personal Information

This Website provides services that are used after customers have registered their personal information. For any of these services, customers may confirm, change and cancel the use of the personal information they have registered. When doing so, customers are requested to please contact the Company using the following contact methods:
[Contact: Corporate Planning Sec., XSOL CO., LTD.]

  • Toll-free telephone number (in Japan): 0120-33-1139; Business hours: 9:00-18:00 (Closed on weekends and public holidays)
  • E-mail Inquiry Form

9. Links

This Website contains links to other websites. Please note, however, that the Company is not responsible for protecting privacy at other Websites.

10. Use of Cookies

The Company may use so-called “cookie” technology to confirm viewing history and make improvements to the Website.
Cookies refer to viewing history files that are generated as instructed by the Web server. Information obtained when users access the Website is stored on the user’s computer. When a user accesses the site again, this information is sent together with the access request to the Web server, allowing the server to identify the specific customer accessing the site.

  • To monitor Website usage status
  • To display optimal advertisements
  • To aggregate and analyze statistics to improve service

Browser settings may be configured to notify customers of the receipt of cookies, or to reject the acceptance of cookies all together.
If cookies are disabled, you may be unable to fully use some of this Website’s functions.

(Supplementary Provisions)

  • These regulations shall enter force on December 1, 2011.
  • These regulations were amended and entered into force on May 11, 2013.
  • These regulations were amended and entered into force on May 31, 2013.
  • These regulations were amended and entered into force on June 7, 2013.
Privacy Policy